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Defective Product

Initiating Return Process for Defective Product. Due to the nature of the product, a request must be made within the return period timeframe.

To ensure a smooth return process and to address the matter promptly, we kindly request the following information from your end:

  1. Defective Product Details:
    • Product Name: [Product Name]
    • Lot Number: [Lot Number]
    • Reason for Defect: [Reason for Defect - Please provide a detailed explanation]


  2. Product Images (Requires 2 Images):

    Attached to your email, we require clear and well-lit images that accurately depict the defect and its packaging. The images should include:
    • A clear image of the entire product, showcasing the defect.
    • Close-up images highlighting the specific defect.
    • Images of the product packaging, displaying the lot number and any relevant labels.

Please share the requested information and images with us at info@skin-beauty.com at your earliest convenience.

Once we have received and reviewed the provided information, we will proceed to submit a return request form to the vendor on your behalf.